Elements and Performance Criteria
- Plan routine maintenance
- Obtain relevant legislation, codes, regulations and standards for the given work
- Determine the network elements requiring maintenance and the maintenance details from the manufacturer's equipment manual
- Notify the network operations centre (NOC) of the proposed maintenance schedule and maintenance details to minimise disruption to the network
- Assess the potential impact of the proposed maintenance on customers and network and plan for possible outage or deferral of maintenance
- Obtain necessary tools, test equipmentand resources to undertake the maintenance
- Produce a schedule of the planned routine maintenance
- Negotiate schedules and access with the customer where equipment to be maintained is located on customer premises
- Ascertain and record network stability to determine network performance
- Undertake planned maintenance
- Conduct routine maintenance tasks following occupational health and safety (OHS) and environmental requirements and record results
- Escalate unresolved faults according to established enterprise procedure
- Test the network equipment for required performance following routine maintenance
- Check operation of associated network equipment to ensure that the maintenance did not generate other faults or alarms
- Report on routine maintenance and document results
- Notify all relevant parties of the results of the routine maintenance
- Update routine maintenance logs and record other additional work for inclusion in the next cycle of maintenance
- Complete administrative tasks and recommend any changes as required by the enterprise quality assurancesystem
- Notify NOC of job completion and obtain sign off